ArcNexus
Operations OS
The platform, in perspective
Browse real modules and screens in one glass card — on desktop, tilt follows your cursor.
Unified dashboard: open tickets, active assets, critical stock, and alerts per site — one picture of what needs attention.
Operational savings
- Less time chasing updates across calls, email, and spreadsheets.
- Less manual work assigning, prioritizing, and closing tickets.
- Less reliance on spreadsheets and informal handoffs.
Loss reduction
- Fewer requests forgotten or stuck without an owner.
- Better traceability from report to resolution — with full history.
- Better control of critical stock, purchases, and suppliers when work needs resources.
Better multi-site management
- Permissions by role, department, and module.
- Operations per location with central oversight.
- Central visibility for managers and owners.
- Architecture ready for organizations and expansion.
From request to resolution, in one flow
ArcNexus doesn't sell isolated modules. It sells connected operational work: every ticket, asset, part, and order stays linked — nothing lost between departments.
1
A request comes in
Customer request, staff report, maintenance need, or sensor alert — captured in one place, not lost in a call or inbox thread.
2
A ticket is created and classified
Unique record: who reported it, what is needed, priority, type (incident or service request), site, and when it opened.
3
Assigned to the right owner
Operations, maintenance, F&B, or facilities — assigned to the right team with SLA, due date, and clear responsibility.
4
Work is tracked in one thread
Status updates, notes, photos, time spent, and every action logged — reopen if the issue returns.
5
Linked to operational context
Site, area, asset, device, floorplan, or supplier connected to the ticket when it matters.
6
Resources coordinated
Parts, purchases, approvals, or external vendors — without switching to Excel or scattered email.
7
Resolved and communicated
Solution documented, requester informed, managers see closure — nothing left hanging.
8
History builds over time
Repeat issues, response times, cost per asset, and patterns across sites — data, not memory.
A modular system that adapts to any business
No forced bundles, no bloat. Start with tickets, assets, and inventory; turn on workflows, planner, or BMS when your operation needs them — per site, per team.
Stock Management
Parts and spares linked to assets. Suppliers, orders, and invoices in one place, with low or critical stock alerts.
Core
Ticket System
Register, organize, assign, and track every operational request. Each ticket captures who reported it, what is needed, priority, owner, status, actions taken, and how it was resolved — incidents, maintenance jobs, service requests, or operational tasks.
Core
Asset Management
Equipment catalog per site with detail, maintenance history, calendar, and QR/NFC scanner.
Core
Site Control
Central asset view, operational floorplan, device status, and real-time alerts per site.
Core
User Management
Roles (owner, admin, manager, staff, viewer), module access, and multi-site team management.
Core
Notification Center
Inbox, preferences, and real-time operational alerts: low stock, new ticket, thresholds, critical incidents.
Core
Configuration
Locations and sites, essential integrations (Gmail, Slack, DHL, OpenAI), branding, and cron tasks.
Core
Differentiators you enable as you mature
Workflow Automation
Event-driven workflows: ticket created → order → alert. Automate repetitive operational flows across modules.
Add-on
Planner
Projects, boards, cycles, and calendar for site expansion, refurbishments, audits, or rollouts.
Add-on
BMS
Sites, devices, snapshots, analytics, thresholds, and reports for large venues, hospitality properties, or malls.
Add-on
One platform, six layers
Every module reads and writes the same record — scale from one site to an entire organization without re-plumbing your stack.
- 01
Experiences
One control plane for every role
Manager dashboards, mobile apps for field teams, supplier portals, and a public API — each role sees the slice of the operational record it owns.
- 02
Event-driven automation
Workflows react across modules
Rules listen to the operational record: a stock threshold, a missed SLA, an asset alarm. They draft tickets, orders, and alerts without human relay.
- 03
Capability modules
Enabled à la carte per site
Tickets, assets, inventory, site control, users, notifications, planner, BMS — turned on per site as the business matures. No forced bundles, no bloat.
- 04
Shared operational record
One graph, not siloed apps
Sites, assets, work, stock, suppliers, and costs linked in a single graph. Every module reads and writes the same record — no sync, no duplicates.
- 05
Sites & spaces
Floorplans, zones, devices
Locations mapped to floorplans, zones, and device maps. Per-site configuration, permissions, and module activation — built for multi-tenant from day one.
- 06
Organization & tenancy
RBAC, multi-tenant, secure
Owners, admins, managers, technicians — role-based access across orgs, sites, and modules. Tenant isolation, audit trail, and SSO-ready identity.
From MVP to multi-site organization
We don't sell a giant platform on day one. We sell a concrete solution with global reach.
- 1
Phase 1 Sellable MVP
Polish branding, secure Stock + Tickets + Assets flow, prepare demo and commercial landing.
- Branding
- Core modules
- Demo & landing
- 2
Phase 2 Pilot with a customer
Configure one real site, import assets and stock, measure baseline metrics, and deliver the first executive report.
- Live site
- Baseline metrics
- Executive report
- 3
Phase 3 Multi-site expansion
Full multi-site, per-site and global reports, automations, advanced integrations, and SLA.
- Multi-site
- Automations
- SLA & integrations
See ArcNexus on a workflow that looks like yours
In the demo we map one real flow — request → ticket → asset/parts → close — and show how a single-site pilot starts with three modules.