Lost per site, every day
Chasing updates across email threads, calls, and spreadsheets — with no single source of truth.
Multi-site operations · Modular platform
Every request, asset, and site — tracked in one place. Not in email threads.
ArcNexus turns service issues, maintenance jobs, and stock needs into tickets with an owner, SLA, and full history — across departments and locations. Start with Tickets, Assets, and Inventory; add modules as you grow.
Your operation runs on email, Excel, and memory
When a request has no owner, a repair has no history, and stock lives in a spreadsheet, you don’t just lose time — you lose margin.
Typical pattern in multi-site operations before a shared system of record:
Disconnected channels
Front of house, maintenance, F&B, and facilities each use different tools that never sync.
A request can sit invisible
Nobody knows who owns it, what priority it has, or whether it was ever resolved.
Audit trail
No record of who reported what, what was done, or how long it took — impossible to improve.
None of these numbers show up in your P&L as a line item.All of them show up in your margin.
Tickets, assets, and inventory — connected
Screens from the real platform. Start with these three on one site; expand modules when the operational record is already useful.
1System of record for operational work
3Modules to start a single-site pilot
0Re-keying between email, Excel, and apps
Ticket System
The Ticket System turns every request — a breakdown, a complaint, a routine task — into a tracked unit of work with an owner, a priority, and a full history. Nothing lives in someone's inbox or memory.
- Report from mobile, QR codes on assets, email, or the dashboard.
- Assignment rules and SLA timers so work doesn’t sit invisible.
- Every ticket links to its asset, site, parts used, and cost.
- Full audit trail from report to resolution — reopen with context.
Assets
Assets keep equipment and locations in the same operational record as tickets and parts. When something fails again, you see what was done last time — and what it cost — instead of starting from memory.
- Assets linked to sites, zones, and the tickets raised against them.
- History of failures, parts used, and time to resolve.
- QR-ready identification so field teams open the right record fast.
- Foundation for inventory and maintenance on the same platform.
Inventory
Inventory tracks parts and consumables where the work happens. Suppliers, orders, and invoices live in one place, and every stock move is linked to the ticket and asset that used it — so consumption is real, not a spreadsheet someone forgot to update.
- Per-site stock levels with minimum thresholds and critical alerts — fewer rush orders.
- Suppliers, purchase orders, and invoices in the same record as the work.
- Parts consumed are logged against the ticket and asset that used them.
- Valuation and coverage without manual recounting before every job.
From request to record — in one connected flow
Every ticket, asset, part, and site stays linked so work doesn’t disappear between departments.
Capture the request
Guest complaint, staff report, maintenance need, or alert — logged once, not lost in a call or inbox.
Create a ticket with an owner
Priority, site, type, and SLA — someone is accountable from minute one.
Link the work to reality
Asset, location, parts, and suppliers stay on the same record as the ticket.
Resolve and keep the history
Close with a trail. When it happens again, you see what worked — and what it cost across sites.
Not another spreadsheet. Not another siloed CMMS.
One system of record where requests, assets, stock, and spend already meet.
Not another spreadsheet
Excel doesn’t assign owners, track SLAs, or connect a ticket to an asset, part, supplier, and invoice.
Not another inbox
Email communicates; it doesn’t classify, assign, measure response times, or leave an audit trail.
Not a siloed CMMS
A CMMS tracks work orders. ArcNexus connects tickets to assets, parts, purchases, and teams across departments — the operating layer, not another silo.
Built for multi-site operations teams
Same data for the buying committee — and vocabulary that matches your sites.
COO / Operations Director
Visibility, SLA compliance, multi-site control
Open tickets, owners, and SLA risk across every site in one hub.
Facilities / Engineering Manager
Work orders, assets, preventive maintenance, alerts
Incidents and work linked to assets, parts, and full history.
CFO / Finance
Cost per asset, invoices, supplier control
Spend tied to the work and the site that caused it.
IT / Digital
SaaS, permissions, integrations
One SaaS layer and shared record instead of another operational silo.
Buildings & venues
Hospitality
Requests cross departments with no shared system
Use caseServices & operations
Facility management
Every client wants proof of work — and you're rebuilding it from email
Use caseMulti-site chains
Gyms & fitness chains
Out-of-order equipment drives complaints and cancellations
Use caseProven in production
Entertainment venues & FEC
Every machine down is revenue lost by the minute
Use caseProve value on your numbers — not ours
We baseline one site, then track the operational costs that never show up as a clean P&L line. Before and after, in a report for the committee.
90 days on one site
Baseline first, then compare resolution time, SLA, unowned tickets, repeat issues, and rush orders.
What you bring
Asset list, stock levels for critical parts, and users with roles for that site.
Who’s involved
An operations lead and a site manager day to day; IT only for access and integrations if needed.
Pilot goals we track with you
- Weekly hours spent searching for information
Target: Cut in half - Mean time to resolve tickets
Target: −30% in 90 days - Tickets without an owner
Target: 0 - Overdue tickets past SLA
Target: Near zero - Rush orders from poor planning
Target: −50% - Repeat issues with no root-cause record
Target: Identified and tracked
If one site loses 2 hours a day to manual coordination…
…the pilot exists to show whether ArcNexus cuts that chase time, reduces rush orders, and gives managers one view of every open ticket — using your baseline, not a marketing chart.
What we hear before a demo
Straight answers on size, fit, and what happens after you book.
“It’s too big for us.”
Start with one site and three modules: Tickets, Assets, and Inventory. Activate the rest as you need it — module by module, site by site.
“Will it work for our industry?”
The same model works wherever physical sites create work: hospitality, facility management, fitness chains, retail with equipment, venues, and distributed fleets. Only the vocabulary changes.
“What happens in a demo?”
We map one real flow from your operation — request → ticket → asset/parts → close — and show how a single-site pilot starts with three modules. No generic slide deck.
“How long until we’re live on a pilot?”
A focused pilot is scoped to 90 days on one site. You bring an asset list, critical stock levels, and users with roles; day-to-day owners are ops and the site manager — IT only if access or integrations are needed.
“Who is this not for?”
If you run a single location with almost no handoffs between teams, a shared inbox may be enough. ArcNexus is for multi-site or multi-department operations where lost requests and invisible cost hurt the margin.
See ArcNexus on a workflow that looks like yours
In the demo we map one real flow — request → ticket → asset/parts → close — and show how a single-site pilot starts with three modules.